Dealing With Conflict

Experience the misconceptions involved in most conflicts, first-hand, in this lively, fun-filled presentation. Discover ways to get a grip on your emotions as well as how to respond effectively to others’ anger and accusations. Learn how to constructively manage conflict to improve relationships and promote positive changes. Gain collaboration and respect, cut down on friction and turn confrontation into cooperation.

	Gain a deeper understanding of the nature and causes of conflict.
	Engage in thought-provoking activities that facilitate comprehension, so concepts are deeply integrated and immediately useful.
	Acquire specific communication skills for resolving disagreements and managing your emotions when you are upset.
	Find out ways to remain open-minded and get to the root of the problem when someone else is upset with you.
	Learn to see many sides of an issue and build harmonious relationships where you never thought possible.